FAQ

PLN 120 gross for products, after discounts and excluding delivery. There is no minimum number of items. The same rule applies to business orders.

No. You can shop without registering. An account is useful if you are buying for a business (invoice with a tax ID) or if you want to save addresses, see your order and invoice history, and reorder.

You pay in advance via Przelewy24 or Autopay: online payment, BLIK, Google Pay or instalments. You will see the available methods before you pay. We do not offer cash on delivery.

96 hours from placing the order. If your payment does not reach us within that time, the order is cancelled automatically.

No. We accept orders only through the online shop.

Yes, until the parcel has been dispatched. Contact Customer Service without delay: call +48 18 275 47 69 (business days, 8:00–16:00 CET) or write to us via the contact form. If you have already paid, we will refund you using the same payment method within 7 days.

Yes. We issue an invoice for every order and send it by e-mail. You do not need to provide a tax ID if you are buying as a private individual. If you need an invoice with your company’s tax ID, register a B2B account.

PLN 17.99 gross per order. You will see the cost in your basket before placing the order.

Once we receive your payment. We dispatch parcels on Mondays, Tuesdays and Wednesdays (business days), so they do not wait over the weekend. Example: if your order and payment reach us on a Thursday, we will dispatch the parcel the following Monday, Tuesday or Wednesday. See the Delivery page for details.

The courier usually delivers within 2 business days of dispatch. This is the time stated by the carrier, so it is an estimate. We will e-mail you the tracking number together with your invoice. If you have an account, you will also find it in your order history.

No. We deliver only to addresses in Poland.

We pack them in an insulated polystyrene box with cooling inserts. The packaging keeps the products chilled for the delivery time declared by the courier. Put the products in the fridge as soon as you receive them and store them at +1°C to +8°C.

E-mail esklep@magdaplantbased.com with your order number. If the parcel is damaged, take photos of the parcel, the products and the labels. We will look into the matter with the courier. More on the Delivery page.

On the day of dispatch, every product has at least 15 days until its “use by” date, and at least 20 days for orders from a business account. The exact date is on the packaging.

On each product page in the shop and on the label. You will find the ingredients, allergens, nutrition information and storage conditions there.

It depends on the product and the type of allergy. Being plant-based does not make a product safe for everyone with an allergy. Allergens are highlighted in the ingredients list on the product page and on the label, where we also state whether traces of allergens may be present. Always check the ingredients before buying. If in doubt, e-mail product@magdaplantbased.com.

No. Chilled food cannot be returned without a reason. All our products require an unbroken cold chain and spoil quickly outside the fridge, so the right to withdraw from a distance contract does not cover them. You can always file a complaint about a faulty product. See Complaints and returns for details.

E-mail esklep@magdaplantbased.com, or product@magdaplantbased.com for product quality issues. Include your order number, the product name, the batch number and date from the packaging, and describe the problem. Photos help a lot. Keep the product in the fridge and do not send it back unless we ask you to. We reply within 14 days. See Complaints and returns for details.

Yes. Business purchases require a B2B account. Once you have created an account, you can start shopping straight away. For B2B accounts we additionally contact you, agree individual terms and activate the account. Verification usually takes up to 48 hours on business days. Terms of cooperation, including prices, are agreed individually. Payment is always in advance.

Subscribe by entering your e-mail address in the form at the bottom of the page. We send information about promotions and new products. You can unsubscribe at any time using the link in the e-mail or by writing to esklep@magdaplantbased.com.

For orders and deliveries: esklep@magdaplantbased.com. For products and their quality: product@magdaplantbased.com. By phone: +48 18 275 47 69 (business days, 8:00–16:00 CET). You can also write to us via the contact form.