Version 1.0 — effective from 15 October 2026. Each order is governed by the version in force at the time it was placed. All versions are available in the version archive on the Terms and Conditions page.
Our products are chilled foods. We pack them so they stay at the right temperature on their way to you, and we only ship on days when the parcel will not wait in the warehouse over the weekend.
At a glance
- Courier delivery to addresses in Poland. Our parcels are currently delivered by InPost Courier.
- Delivery cost: PLN 17.99 gross per order.
- Minimum order value: PLN 120 gross (after discounts, excluding delivery).
- We ship on Mondays, Tuesdays and Wednesdays (business days only).
- The courier usually delivers within 2 business days of dispatch.
- Payments are processed by fast online payment operators. You will see the available payment methods before you pay.
How we pack
We ship products in an insulated polystyrene box with cooling inserts. The packaging keeps the products chilled for the delivery time declared by the courier.
When we ship your order
We process your order once we receive payment confirmation. We then send you an e-mail confirming that your order has been accepted and is being processed.
We dispatch parcels on Mondays, Tuesdays and Wednesdays (excluding public holidays).
If we need to produce a product to fulfil your order, we will dispatch the parcel no later than the Wednesday of the week following the week in which we received your payment.
Example: if your order and payment reach us on a Thursday, we will dispatch the parcel the following Monday, Tuesday or Wednesday.
How long delivery takes
The courier usually delivers the parcel within 2 business days of dispatch. This is the time stated by the carrier, so it is an estimate. We will e-mail you the tracking number together with your invoice. If you have an account, you will also find it in your order history.
Product freshness
On the day of dispatch, every product has at least 15 days until its “use by” date. For orders placed from a business (B2B) account, it is at least 20 days. The exact date is on the packaging.
Receiving your parcel
- Provide your full address and phone number. You can name another person as the recipient.
- If you notice a mistake in the address, e-mail esklep@magdaplantbased.com straight away.
- Put the products in the fridge as soon as you receive them. Store them at +1°C to +8°C.
Parcel not delivered
E-mail esklep@magdaplantbased.com with your order number. We will promptly look into the matter with the courier.
Damaged parcel
Take photos of the parcel, the products and the labels, then e-mail esklep@magdaplantbased.com. If you can, complete a damage report with the courier. It will help us resolve the matter with the carrier. Please do not send products back until you have contacted us, and do not consume products whose packaging is damaged. See Complaints and returns for details.
Questions about your order?
E-mail esklep@magdaplantbased.com or call +48 18 275 47 69 (business days, 8:00–16:00 CET).
We accept orders only through this online shop.